How Does Automated Q&A Integration Work on Trendyol and Hepsiburada?
Author: RoMuAI Team
Sellers on Trendyol and Hepsiburada receive dozens of questions every day: shipping, stock, product details, returns. Answering these manually takes time, and delays can hurt store score and sales. We covered that impact in an earlier article; in this one, we explain how automated Q&A integration on Trendyol and Hepsiburada works technically and what the setup process looks like.
What does automated Q&A integration mean?
An automated Q&A system connects to the marketplace's API, accesses the store's product catalog — stock, price, description, and similar information — and answers incoming questions based on that data. These aren't pre-written, fixed replies; they're answers generated fresh for each product using up-to-date information. When the system isn't sure, it either stays silent instead of guessing or routes the question to the seller or a human agent.
How is Trendyol Q&A integration set up?
On Trendyol, the process runs in four steps:
- Getting Trendyol Partner API credentials: The seller ID and API key are obtained from the seller panel.
- Connecting the system to the store: These credentials are entered into the automated Q&A panel and the connection is tested.
- Syncing the product catalog: Stock, price, and product descriptions are brought up to date.
- Automated Q&A begins: Every incoming question is answered based on the product data.
Setup doesn't require a technical team; a seller can complete it from their own panel in a few minutes.
How is Hepsiburada automated Q&A integration set up?
A similar process applies on Hepsiburada. A connection is established using Hepsiburada Merchant API credentials, product data is synced, and incoming questions start getting answered automatically. The API structure and question format differ from Trendyol, but the seller experience is just as simple.
The advantage of managing both marketplaces from one panel
For stores selling on both Trendyol and Hepsiburada, managing questions from a single panel — instead of juggling separate systems — saves time. Because response tone, product information, and routing rules are all managed from one place, the customer experience stays consistent.
If you're wondering what to check when choosing the right system, take a look at our article What to Look For When Choosing a Trendyol Q&A Automation Tool.
Frequently asked questions
How long does setup take?
Usually just minutes. The seller enters their marketplace API credentials into the panel; once the product catalog syncs, automated Q&A begins. No technical team is required.
Can the system give incorrect information?
A well-designed system only generates answers based on the product data provided. When it isn't sure, it stays silent instead of making something up, or it routes the question to the seller or a human agent.
Can I manage Trendyol and Hepsiburada at the same time?
Yes. When both marketplaces are connected to a single panel, incoming questions are visible in one place, answer quality stays consistent, and you avoid juggling separate systems.
Is my API information secure?
API keys should be stored encrypted and never shared with third parties. On a KVKK/GDPR-compliant infrastructure, this information is used solely to generate answers.
Trendyol and Hepsiburada integration with RoMuAI
RoMuAI offers automated Q&A integration for Trendyol and Hepsiburada from a single panel. It generates answers based on store data, doesn't guess when unsure, and stores API credentials encrypted. Setup is completed in minutes; sellers don't have to wait on technical support.
Manage both marketplaces from one panel.
Request a demo to automate customer questions on Trendyol and Hepsiburada, and let our team walk you through setup.