Frequently Asked Questions
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AI Customer Service (Website Chatbot)
Can I install AI Customer Service on any website?
Yes. RoMuAI AI Customer Service can be added to any website in minutes with a single line of code we provide. No technical team or complex setup required.
How does the Ticimax integration work?
You securely enter your Ticimax API credentials in the panel. AI Customer Service fetches product, stock, order, and shipping data in real time solely to generate responses. API keys are stored encrypted and never shared with third parties.
Do I need technical knowledge for setup?
No. Setup is completed in 3 simple steps: Request a Demo → Enter Details → Launch. We provide setup support if needed.
Can the chatbot show product cards and let customers add to cart?
Yes. When a customer shows interest in a product, the chatbot can display the product card (image, price, short info) right within the chat and offer an "Add to Cart" action. Which product a customer clicked on and which product they added to cart can be tracked in real time via the dashboard.
Is RoMuAI only for e-commerce sites?
No. Since RoMuAI's infrastructure is an engine that connects to a business's own data and answers questions in natural language, it can be adapted for any website with visitors beyond e-commerce — clinics that take appointments, restaurants, consulting firms, wedding/event venues, and more. What changes is the data source and rules; the system's underlying logic stays the same.
What reports can I see as a business owner?
Through the dashboard, you can access real-time reports such as the conversion funnel (product viewing → add to cart → sale), customer intent distribution (product search, order tracking, live support, general questions), most popular products, searched-but-out-of-stock products, hourly usage intensity, and AI-powered topic analysis.
Trendyol & Hepsiburada Q&A Automation
How does RoMuAI integrate with my Trendyol store?
It connects within seconds using your Trendyol API credentials (Seller ID, API Key, Secret) and automatically recognizes the products in your store.
Can I manage more than one Trendyol store?
No, one membership manages one account. If you have multiple stores, you'll need a separate account for each.
Can customers tell they're receiving an automated reply?
No. Responses are written in a professional, human tone. For more details, check out our blog post "Does a Late Reply on Trendyol Cost You Sales?"
General AI and Security
Can the AI give wrong or made-up information?
No. With "Safe Mode," the system doesn't answer questions it doesn't know and doesn't invent information not stated in product descriptions; when unsure, it defers to manual response or hands off to a human representative.
Are my data and API credentials safe?
All data is encrypted with AES-256 on AWS servers. No one, including our own team, can see your API keys.
Is the system secure? Can it be misused?
The system has been thoroughly tested against "jailbreak" and prompt injection attempts; it does not leak system instructions and does not respond to off-topic requests (such as writing code, politics, or legal advice) — it only operates within its own business context.
Payment and Plans
What do I need to do to request a demo?
Just fill out the demo form on the AI Customer Service page. Our team will prepare a custom demo for you and get back to you as soon as possible.
What happens if my quota runs out?
The system stops automatically, you'll be notified, and no extra charges apply.
Didn't find the answer you were looking for?
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